12.3 Keep in mind that diagnoses should produce outcomes.
If they don’t, there’s no purpose to them. At a minimum, a diagnosis should take the form of theories about root causes and clarity about what information needs to be gathered to find out more. At best, it should lead directly to a plan or design to fix the problem or problems.
a. Remember that if you have the same people doing the same things, you should expect the same results.
Einstein defined insanity as doing the same thing over and over and expecting different results. Don’t fall into this trap because you’ll have a hard time getting out of it.
* Source: Principles by Ray Dalio